How can I request a return?

Start the return process by clicking here. The link will open a new tab: follow the instructions below.

Once you open the link, you will be on this page:

Here you must write:

The order numer (without #BR) in the first box;
The e-mail linked to the order or postal code of the shipping address in the second box;

You can find your order number:

In the e-mail received as order confirmation;
In your profile, under Your orders.

Now fill in the return forms by following the instructions below:

CHOOSE ITEM: at this stage select the items you wish to return and the reason why; if your order contains several items and you need to make a new return, use the create button.

RESOLVE: here choose the desired refund method; curenty only "refund on original payment method" is available.

SHIP: now choose the shipment method for your return:

• Ship with a returns label: we will send you a prepaid TNT FedEx label;
• Ship with any carrier of your choice: in this case you pay for the shipment;
• Return to a retail store: you can take you return to one of the group's shops;

** See also How can I ship my return? for more information.

REVIEW: make sure that all the information provided is correct and click SEND.

Warning: the choice of shipping mode is irrevocable; it is not possibile, once confirmed, to change it.

We will send you an update notification for each status of your return:

Confirmation of the receipt of the return request;

Confirmation of accepted return that comes with instructions and documents;

Don't worry if you don't receve the accepted return confirmation immediately: this task may take up to 24 hours - excluding Saturdays, Sundays and public holidays.

Confirmation of the receipt of the return at our warehouse;

Confirmation of refund made.

See also: How can I ship my return?

If you need further assistance please check the Other questions or Contact us

How can I request a return?Updated a month ago